This document outlines how the office of Dr Kay Swinburne (we/our) processes and manages personal data submitted through this website ( and associated subpages).


What information do we collect?

We will collect and store any personal data that you may volunteer by completing the enquiry form contained within this website. We will collect and store information about you to allow us to process and fulfil your enquiry.


What do we use personal information for?

There are various reasons that we need to collect personal data. For example, we ask you for your contact details for correspondence purposes. Subject to your agreement we may contact you to either provide information about new services or to obtain feedback on our services. In any event we will only ever obtain information from you that is ‘fit for purpose’ and does not constitute an invasion of your privacy.

Your personal information is processed fairly, lawfully and transparently. Only the personal information that you volunteer through the contact form will processed. That information is adequate, relevant, and limited to what is necessary to be able to correspond.


Information to improve our site

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. We do not use this information to identify you as an individual and you will remain anonymous, unless you are asked to identify yourself by completing a form. The information we gather will also enable us to better understand which pages are of most interest to you and so that we can continue to improve our performance over time.



Information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the General Data Protection Regulation 2018.

In addition to the information you volunteer through the contact form, cookies allow us to hold the following types of personal information:

  • IP address
  • Approximate geographical location
  • Device type
  • Internet browser
  • Operating system

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies; you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.


Securing your data

The personal information you submit via this website is held securely & electronically. Access to that data is limited to staff with a genuine business need to know, for instance, in cases when a staff member replies to your correspondence. Individuals processing personal information on my behalf will do so in an authorised manner and are subject to a duty of confidentiality.


Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.


Your rights

At any point you have the following rights:

  • Right of access – you have the right to request a copy of the information held about you.
  • Right of rectification – you have a right to correct data held about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data held about you to be erased from our records.
  • Right to object – you have the right to object to certain types of processing, such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: if our office refuses your request under rights of access, we will provide you with a reason why. You have the right to complain.

Please note that in agreeing to share these details you have not forfeited your rights as outlined under the General Data Protection Regulation 2018.


Changes to this Privacy Notice

The policy outlined here is reviewed from time to time to ensure we are meeting our legal obligations, and it is subject to change. Please check this page occasionally for any policy changes or updates.


Making a complaint

To submit a subject access request, update your details, or request that your information be removed from our records, please email

You also have the right to complain to the UK Information Commissioner, who may be contacted at or by telephone on: 0303 123 1113.  If you live or work elsewhere in the EU or EEA, you can also complain to your local supervisory authority.